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I had a flood on 1/18/19. I had about 2 - 3" of standing water on the floor for the entire day. The majority of my tiles are loose now. My insurance company doesn't want to pay to demo and replace them, saying they are loose because they are 20 years old. They were NOT loose before the flood.
I looked in your directory for Nevada and there are no inspectors listed.
Is there a way to prove that the flood caused the tile to separate from the cement floor, or any articles to substantiate this? And, if I hire a Certified Flooring Inspector, do you believe he will be able to help me to get the insurance company to step up?
It's been 16 weeks since the flood and I'd love to move forward with this. I'm attaching pictures of my hallways with blue tape on all the loose tiles. This startled even me! I used a golf ball to tap on them.
Thank you so much. (oops-i think i can only upload one picture?)
Robin Jay on 04-25-2019 9:36 PM from


Tiles, Back Hallway.jpeg
Raymond Darrah
Ray Darrah
Often, tile was not installed properly to begin with. Lacking movement accommodation (a gap) at hard/fixed objects causes the floor to shear loose from the sub-floor. What may have happened is the water swelled the wood structure which, in turn, put pressure on the tiles that caused the shearing loose of tile from the sub-floor. Frankly, I see LOTS AND LOTS of these failures caused by the tile, or hard grout, touching the baseboards or plate at the walls.. Most often I see the installer hard grouted the tiles to the walls, tubs, doorframes and this is the cause of failure.

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