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I have a tile floor done two years ago that is horrible. Multiple areas of grout have come out. Other areas the grout has worn down because you can scrape it with a fingernail. The installers did a terrible job and did an acid wash over the wet grout without allowing anything to cure. A tile store owner and installer told me that I would be able to have unsanded grout put over the sanded grout and it would adhere. Besides the many holes, it is filthy even though it had stain blocker in it, again Iím told due to the acid wash that was done. I canít find anyone that wants to remove all of the old grout to re-grout. What are my options?
Connie Disbrow on 11-19-2020 5:56 PM


Kenneth Jones
Jones Inspection Services
Stevensville , Michigan


You have several items to clarify.
* What type of grout was used on what type of tile.
* Should file a claim with small claims if not willing to correct the problem ( Send them notice to Cure )
* Any/All "Acid Type " washing weakens the sanded grout and if it coming out powder like with no strength and or color washing out. That leaves you with removing the grout with a mechanical tool at least 1/2 thickness of the tile.
* Then i would recommend to use Quartz lock grout from Bostick or similar brand.
New grouts have the ability to be flexible and great color, will not harm the tile or any trim.
dries fast and new formula allows cleaning after 3 days of " NO WATER "

* Final i would contact NTCA to find a certified installer that is qualified to repair.

* We can also do a Inspection on the problem. Contact Me directly !
Ken Jones : 269-208-4360
Ray Darrah
333333 , Alabama
ya gotta remove all the old grout before re-grouting.

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