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I have an issue with my NuCore Performace floor. The floor and Decor manager told me we must purchase the Sentinel Protect Plus Underlayment. He stated that if we do not specifically use Sentinel Protect Plus Underlayment inspectors will not recommend the floor be under warranty if I have an issue.  My friend who helped me install the floor said regular NuCore floors can use the underlayment because it gives but NuCore Performace is too rigid.  I listened to the flooring manager at Floor and Decore and not the 30-year floor installation veteran. My neighbor installed it without the underlayment and has no issues. Has anyone else had an issue with NuCore Performance floors with underlayment?
Tony Brncich on 09-13-2021 6:24 PM     No responses

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